Building a Better DAM
Posted On 23 May 2013 By Kevin Conroy. Under customer experience, cxm, dam, Digital Asset Management, Featured Articles.
There was a time when DAM was the dominion of marketing departments, but today every area of a business creates and needs access to digital assets. Unfortunately, the way most enterprises implement DAM Systems are falling short of meeting employee̵...
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Dropbox’s Mailbox App Hits the iPad
Posted On 23 May 2013 By Chris Knight. Under android, apple, customer experience, gmail, iOS, ipad, iphone, Mobile.
The rollercoaster success story of Mailbox, acquired by Dropbox after barely a month in existence, should get heavy email users excited as the iPad version of the app arrives to save their in-box.
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Samsung Sells 10 Million Galaxy S4s, as Microsoft’s Advertising Takes on the iPad
Posted On 23 May 2013 By Chris Knight. Under android, apple, customer experience, iOS, ipad, iphone, Mobile, Samsung, Tablets.
After the big Spring launches comes the bragging and the competitive advertising. Samsung is seeing rocketing sales, and Microsoft is using Siri to have a dig at Apple’s iPad with its own Windows 8 tablets.
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Acquia Revenue Doubles in a Year, Open Source Flourishing
Posted On 22 May 2013 By Anthony Myers. Under customer experience, cxm, drupal, forrester, Open Source CMS, Web CMS, wem.
Drupal cloud services provider Acquia has reported its revenue more than doubled in 2012, a sign open source implementations are reaching an all time high in popularity.
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Getting the Vendor Back Into the Driver’s Seat
The last decade has seen major disruptions in software, completely reversing the power roles between vendor and user. It’s been said many times that the customer is king, and it couldn’t be truer.
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Customer Experiences: When Online and Real-World Shopping Cross Paths
Posted On 22 May 2013 By Barry Levine. Under customer experience, cxm, Featured Articles, Social Media, wem.
Online content, in store: TigerLogic’s Postano on a screen at Nine West.
Consumers now have access to the Net wherever they go, and their customer experience extends from everywhere to almost everywhere. With online shopping blending into offlin...
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SDL Fredhopper 7.5: Entire Product Catologs Personalized For Shoppers
Ever since SDL bought Fredhopper in January 2010 it has been developing the technology to optimize the online shopping experience offered by retailers. Today with the release of v7.5, it has tweaked the Fredhopper technology again to offer retai...
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Tweet Jam Reminder: Today – The Customer Journey #CXMChat
Posted On 22 May 2013 By Stacey Harnish-Zinck. Under customer experience, cxm, digital marketing, wem.
It’s that time again! We’re a little over an hour away from this month’s Tweet Jam on Customer Journeys — How do we define them? What are the advantages to customer journey mapping, and how do you measure their value?
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Does Your Website Have the Mobile Touch?
Posted On 22 May 2013 By Marisa Peacock. Under customer engagement, customer experience, cxm, Mobile Web, web analytics, wem.
The mobile web is growing up. ClickTale, who just last year introduced ClickTale Mobile has evolved the mobile usability and analytics program into ClickTale Touch, which allows businesses to view their mobile customers’ “True-to-Life User ...
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PC Users Can Talk To Chrome While Google+ Gets A Mobile Browser Update
Posted On 22 May 2013 By Chris Knight. Under customer experience, cxm, google, Mobile, Search, Social Media.
Google has turned the taps on its update stream after last week’s I/O event. You can now talk to your PC’s Chrome browser for Google searches, while mobile users get a new version of Google+ to play with that’s more in line with the c...
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